Named for former Atlanta mayor Jonathan Norcross, this city of about six square miles sits near 974 feet, roughly 20 miles from downtown Atlanta and close to the Spaghetti Junction interchange. Peachtree Corners lies just north, and the historic town square anchors a mix of older cottages, apartments and commercial buildings.
Fire & Water Energy refers callers; it does not do restoration work. Call (866) 937-3230 and we will try to find an independent contractor who serves Norcross, and that contractor will quote and schedule the job on its own terms. Learn about the arrangement on our how it works page and in the referral disclosure.
Gwinnett's flood, ice and wind history
Three FEMA major disaster declarations since 2000 have covered Gwinnett County: a severe winter storm in 2000 (DR-1311), severe storms and flooding in 2009 (DR-1858), and Hurricane Irma in 2017 (DR-4338). Each points to a different kind of loss, from frozen plumbing and fallen limbs to water entering lower levels during prolonged rain.
The city has planned a Beaver Ruin Creek Greenway, a reminder that small creek corridors wind through this part of the county. Gwinnett Fire & Emergency Services lists swift water incidents among the emergencies it responds to.
Everyday leaks and water damage restoration in Norcross
Many indoor losses start small: a cracked toilet tank, a failed washing machine hose, a water heater leaking into a closet, or an upstairs unit's leak coming through an apartment ceiling. In cold snaps, pipes along exterior walls or in unheated spaces can split.
Water damage restoration in Norcross typically follows the same pattern: stop the flow, remove standing water, measure moisture in drywall and framing, and dry with commercial dehumidifiers before repairs. Read about emergency water removal and how structural drying is monitored.
Federal disaster declarations that included Gwinnett County
FEMA records show Gwinnett County was included in 3 major disaster declarations for weather or fire events from 2000 through 2026 (2 severe storm, 1 hurricane, by FEMA incident type). Declarations are made at the county level, so they do not mean every neighborhood in Norcross was affected. The most recent:
- 2017 – Hurricane Irma (DR-4338)
- 2009 – Severe Storms and Flooding (DR-1858)
- 2000 – Severe Winter Storm (DR-1311)
Source: OpenFEMA Disaster Declarations Summaries, retrieved 2026-10-10. Counts include major disaster (DR) declarations with hurricane, flood, severe storm, tropical storm, fire, tornado, coastal storm, winter or ice storm, mudslide and dam/levee incident types.
Water, fire or storm damage in Norcross?
Call (866) 937-3230 and tell us what happened at your Norcross property.
Smoke and soot after a residential or business fire
Kitchen fires, dryer vents, extension cords and space heaters are frequent causes in homes and apartments. In multi-unit buildings, smoke can spread through shared attics and halls, affecting neighbors who never saw flames. The county also publishes outdoor burning status, so check before burning yard debris.
Once firefighters release the building, contractors commonly secure it, remove debris, clean soot and treat odor with air scrubbers. For more, see our smoke damage cleanup overview.
Cleanup after heavy rain and flooding
When floodwater or surface runoff enters a home, it carries soil, bacteria and chemicals, so porous materials it reaches are commonly removed. Basements and ground-floor units take the brunt, and sewer backups during storms add another layer of contamination.
Companies offering flood damage restoration and basement flood cleanup generally pump out water, cut out wet drywall, sanitize and dry before rebuilding.
Preventing mold once things are wet
Georgia's warm, humid months speed up mold growth on wet drywall, carpet backing and wood. Closets, under-sink cabinets and basements are frequent hiding places. If a leak went unnoticed for several days, assume growth may already be starting behind baseboards even if the surface looks clean.
EPA guidance recommends a professional when mold covers more than roughly 10 square feet. A mold remediation contractor should explain containment, cleaning and how the moisture source will be fixed.
Who to contact first in Norcross
- For fire, injury, a gas smell or downed lines, call 911.
- The city runs its own electric service, Norcross Power; see the City of Norcross site for outage contacts and to subscribe to city alerts.
- County emergency information is available through Gwinnett County Fire & Emergency Services.
- Document every damaged area on camera before moving things.
- Report the loss to your insurer promptly; coverage depends on your policy.
Neighborhoods and nearby communities
Nearby communities with their own pages (straight-line distance from Norcross):
Norcross restoration FAQs
Has Norcross had major flooding?
Gwinnett County was included in a FEMA major disaster declaration for severe storms and flooding in 2009. FEMA declarations are county-wide, so check your own property's flood risk and drainage rather than assuming.
Who do I call if storm damage knocks out my electricity?
Norcross operates its own electric utility, Norcross Power. Use the contact details on the City of Norcross website, and call 911 if a line is down or sparking.
I rent an apartment and water is coming through the ceiling. What now?
Tell your property manager right away and photograph the damage and your belongings. The building owner usually arranges structural repairs, while your renters policy, if you have one, may address personal property depending on its terms.
Can you find help for a business near the town square?
Call (866) 937-3230 and we will try to connect you with an independent contractor that handles commercial jobs in the area. Availability depends on the providers serving Norcross at that time.
Restoration guides
- Emergency Water Removal
- Structural Drying
- Flood Damage Restoration
- Basement Flood Cleanup
- Smoke Damage Cleanup
- Mold Remediation