Schertz straddles three counties. City Hall and the original town center are in western Guadalupe County, while newer sections reach north into Comal County and south into Bexar County, with Cibolo Creek marking the Bexar line just below the historic downtown. Part of Randolph Field even extends inside the city limits.
Fire & Water Energy is a referral line rather than a restoration company. Phone (866) 937-3230 and we will try to link you with an independent restoration contractor that covers Schertz, Cibolo, Universal City and other Randolph-area communities. Whether anyone can take your job depends on the providers working nearby. See how it works and the referral disclosure for the full picture.
Cibolo Creek and the storm record around Randolph
Cibolo Creek runs roughly 96 miles from the hills near Boerne down to the San Antonio River. Its largest recorded flood came in 1913, when high water wrecked a rock crusher in the creek bed at Schertz. Much later, the October 1998 Central Texas floods and another flood in July 2002 caused heavy losses for communities along the creek.
Guadalupe County has been included in 10 federal disaster declarations since 2000. These include Hurricane Rita (2005), Hurricane Harvey (2017), the 2021 Severe Winter Storms, and severe storm and flooding events in 2002, 2007, 2015, 2024 and 2025.
Common water damage in fast-growing Schertz
The city's housing count more than doubled between 2010 and 2020, from about 7,000 units to over 15,700. Newer homes have their own failure points: builder-grade supply lines, washing machine hoses, water heaters in attics and AC condensate pans that overflow when the drain clogs. Older houses near downtown may add aging plumbing and roof wear to the list.
The 2021 winter storm also froze and split pipes across the region, a reminder that a hard freeze is possible here. If you are looking for water damage restoration in Schertz, contractors usually stop the leak, extract the water and dry the structure with monitored equipment. Our water damage repair and burst pipe water damage pages go further.
Federal disaster declarations that included Guadalupe County
FEMA records show Guadalupe County was included in 10 major disaster declarations for weather or fire events from 2000 through 2026 (3 flood, 3 severe storm, 2 hurricane, 1 severe ice storm, 1 fire, by FEMA incident type). Declarations are made at the county level, so they do not mean every neighborhood in Schertz was affected. The most recent:
- 2025 – Severe Storms, Straight-line Winds, and Flooding (DR-4879)
- 2024 – Severe Storms, Straight-line Winds, Tornadoes, and Flooding (DR-4781)
- 2021 – Severe Winter Storms (DR-4586)
- 2017 – Hurricane Harvey (DR-4332)
- 2015 – Severe Storms, Tornadoes, Straight-line Winds, and Flooding (DR-4245)
- 2015 – Severe Storms, Tornadoes, Straight-line Winds and Flooding (DR-4223)
Source: OpenFEMA Disaster Declarations Summaries, retrieved 2026-10-10. Counts include major disaster (DR) declarations with hurricane, flood, severe storm, tropical storm, fire, tornado, coastal storm, winter or ice storm, mudslide and dam/levee incident types.
Water, fire or storm damage in Schertz?
Call (866) 937-3230 and tell us what happened at your Schertz property.
Fire, smoke and dry-season worries
Guadalupe County was part of the 2006 Extreme Wildfire Threat declaration, so grass and brush fires are not just a West Texas concern. Inside the house, cooking, heating equipment and electrical faults remain the leading starters.
A typical fire restoration job involves boarding up, removing charred materials, cleaning soot from surfaces and deodorizing the structure and ducts. Both steps are covered in more depth under fire damage cleanup and smoke odor removal.
Flash floods, wind damage and storm cleanup
Heavy rain can send the creek and local drainage ways over their banks quickly, and runoff can enter garages and ground-floor rooms. Floodwater carries sewage and debris, so contractors generally remove soaked flooring and lower drywall, sanitize, then dry before rebuilding.
Severe thunderstorms with tornadoes and straight-line winds also appear in the county's declarations, and those can leave damaged roofs that leak for days afterward. Our flood cleanup and storm damage cleanup guides describe how those Cibolo-area jobs tend to unfold.
Mold after leaks in South Texas heat
Warm temperatures speed up mold growth in wet drywall, insulation and cabinet bases, often within 24 to 48 hours. Hidden leaks behind walls or under sinks are the usual culprits.
Per EPA guidance, homeowners can usually clean a small area under about 10 square feet after fixing the moisture. For larger growth, mold that followed a flood, or musty odors from the HVAC system, look into professional mold removal.
What to do first in a Schertz emergency
- Call 911 for fire, injuries, gas odors or downed lines.
- Stay away from moving water at creek crossings; it only takes a little to sweep away a car.
- Shut off the water main and switch off power to wet areas if it is safe.
- Know which county your address falls in, since Guadalupe, Bexar and Comal counties each run their own emergency services.
- Photograph the damage and keep receipts for any temporary fixes.
- Coverage depends on your policy; flood is often handled separately, so check with your insurer or agent.
Neighborhoods and nearby communities
Nearby communities with their own pages (straight-line distance from Schertz):
Schertz restoration FAQs
Why was Schertz once called Cut Off?
Early settlers called it Cut Off because flooding on Cibolo Creek could isolate the community. The creek still runs just south of the historic downtown and remains the main flood concern.
What was the worst Cibolo Creek flood?
The 1913 flood is described as the creek's biggest on record. Floods in October 1998 and July 2002 also caused serious damage along the creek's communities.
Which county's emergency office covers my Schertz home?
It depends on your address. Most of the original city is in Guadalupe County, but parts extend into Bexar and Comal counties, so check your county before a storm season.
Can I get help with a burst pipe after a freeze?
Yes, you can call (866) 937-3230 and we will try to connect you with an independent contractor serving Schertz. Shut off the main first, then document the damage for your insurer.
Restoration guides
- Flood Cleanup
- Water Damage Repair
- Burst Pipe Water Damage
- Storm Damage Cleanup
- Fire Damage Cleanup
- Mold Removal