Help after flooding, sewer backups and fires in East Point

East Point began in 1870 as the railroad's eastern terminus, and today its creeks, older water mains and city-run utilities shape how water problems show up at home.

Worker in a chemical-resistant suit and boots disinfecting a concrete floor near a drain

East Point sits just southwest of Atlanta, which wraps around it on three sides, with Hapeville to the southeast and College Park to the south. The city received its first charter in 1887, and homes have been going up along streets like East Point Avenue since the 1890s, so the housing stock spans well over a century.

If a leak, flood or fire has hit your home, call (866) 937-3230. Fire & Water Energy is a referral service, not a contractor; we will try to put you in touch with an independent restoration company that works in East Point. The how it works page and our referral disclosure describe what happens after you call and how referrals are arranged.

Three creeks, a flood season and an icy January

According to the city's Water & Sewer department, several parts of town have flooded from Camp Creek, Utoy Creek and the South River. Flooding is most common from June through November, and low ground near streams carries the greatest risk. Major floods in fall 2009 and winter 2010 left 1 to 3 feet of water in some areas.

Winter matters too. In January 2026 the city held twice-daily briefings during an ice storm, and Fulton County has been part of FEMA major disaster declarations for a severe winter storm (2000), Hurricane Ivan (2004), severe storms and tornadoes (2008), severe storms and flooding (2009), a severe winter storm (2014), Hurricane Irma (2017) and Hurricane Helene (2024).

Where household water damage usually starts here

Aging plumbing is a common thread. East Point runs more than 164 miles of its own water mains, and breaks on that system have led to boil water advisories. Inside the house, worn supply lines, water heaters and pipes in older homes are frequent culprits, and a hard freeze can split lines in crawlspaces or exterior walls.

Water damage restoration in East Point typically starts with stopping the source and pulling out standing water, then measuring moisture in framing, subfloors and drywall before anything is rebuilt. See water damage restoration and burst pipe water damage for what that process looks like.

Federal disaster declarations that included Fulton County

FEMA records show Fulton County was included in 7 major disaster declarations for weather or fire events from 2000 through 2026 (3 hurricane, 3 severe storm, 1 severe ice storm, by FEMA incident type). Declarations are made at the county level, so they do not mean every neighborhood in East Point was affected. The most recent:

  • 2024 – Hurricane Helene (DR-4830)
  • 2017 – Hurricane Irma (DR-4338)
  • 2014 – Severe Winter Storm (DR-4165)
  • 2009 – Severe Storms and Flooding (DR-1858)
  • 2008 – Severe Storms and Tornadoes (DR-1750)
  • 2004 – Hurricane Ivan (DR-1554)

Source: OpenFEMA Disaster Declarations Summaries, retrieved 2026-10-10. Counts include major disaster (DR) declarations with hurricane, flood, severe storm, tropical storm, fire, tornado, coastal storm, winter or ice storm, mudslide and dam/levee incident types.

Water, fire or storm damage in East Point?

Call (866) 937-3230 and tell us what happened at your East Point property.

Call (866) 937-3230

When the sewer line backs up

The city notes that fats, oils and grease poured down drains build up into blockages that can overflow onto streets and into houses. A backup through a floor drain or toilet is contaminated (Category 3) water and should not be handled like a clean leak.

Contractors who do sewage cleanup generally wear protective gear, remove porous materials that the waste touched, and disinfect before drying. If you suspect the problem is in the public main rather than your own line, report it to the city's Water & Sewer department.

Soot, smoke and fire cleanup

Even a small kitchen or electrical fire can leave a film of soot on walls, cabinets and HVAC ducts, plus an odor that lingers in carpet and insulation. Water used to fight the fire also needs drying.

A reputable company will usually inventory what can be cleaned, remove charred materials, clean ductwork and treat odors rather than mask them. Our pages on fire damage restoration and smoke damage cleanup explain more.

Creek flooding and storm cleanup

When Camp Creek or Utoy Creek rises, the water that enters a home carries mud, debris and runoff. Plan on removing wet drywall and insulation, not just drying it. Tree limbs on roofs and power lines are the other big hazard after tropical remnants and ice storms.

Typical flood cleanup includes extraction, flood cuts on walls, cleaning and disinfection, and controlled drying. For wind and ice damage, see storm damage cleanup.

Keeping mold out of damp walls

Georgia's warm, humid months let mold take hold on wet drywall, carpet pad and wood within a day or two. Check closets, baseboards and the backs of cabinets after any leak.

The EPA suggests homeowners can usually clean an area smaller than about 10 square feet; larger patches or growth hidden inside walls call for a professional. Ask any mold remediation contractor how they will contain the area and fix the moisture source.

First moves for East Point households

  • Call 911 for fire, gas odor, downed lines or anyone in danger.
  • Report power outages to East Point Power, the city's electric department, and water or sewer problems to Water & Sewer via the city website.
  • Sign up for the city's CodeRED emergency alerts.
  • Never drive through flooded streets; six inches of water can stall a car.
  • Take dated photos of every damaged room before anything is moved, and keep repair receipts. Coverage depends on your policy, so check with your insurer or agent, and note that standard homeowners policies often exclude flood.

Before hiring, check whether Georgia or the city requires a license for the work. More locations are on our Georgia service areas page.

Neighborhoods and nearby communities

Areas in and around East Point that callers often mention include:

  • Colonial Hills

Nearby communities with their own pages (straight-line distance from East Point):

East Point restoration FAQs

When is flooding most likely in East Point?

The city says flooding happens most often between June and November, when heavy summer storms and tropical systems pass through. Homes on low ground near Camp Creek, Utoy Creek and the South River face the most risk.

The city issued a boil water advisory. Is my home's plumbing damaged?

Not necessarily. Advisories usually follow a break in the public main, not a problem inside your house. If you see leaks, low pressure that does not recover, or wet spots after service returns, have a plumber check your lines.

Who handles a sewer backup in my basement?

If the blockage is in the public line, report it to East Point's Water & Sewer department. Cleanup inside the home is the owner's responsibility and should be done by a contractor equipped for contaminated water.

Can you send someone to my East Point home?

We do not send crews. Call (866) 937-3230 and we will try to refer you to an independent contractor serving the area, who will set their own schedule and estimate.

Restoration guides

Local resources for East Point residents

Sources

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